Journal of Education & Social Policy

ISSN 2375-0782 (Print) 2375-0790 (Online) DOI: 10.30845/jesp

Examination of Consumer Protection under the Nigerian Communication Commission Act, 2003
PIWUNA Morgan Goson, LL.M, BL, PGDM

This paper focused on the relevance of Communication and indeed Telecommunication to the existence of man. It also disclosed that, telecommunication in Nigeria has witnessed a lot of transformation, yet the sector could be summed up to be a change in technological advancement, and dynamism without much surge in the protection of the telecoms Consumer’s Right. The poor governance, enforcement, and vagueness of available Regulatory Framework(s) in protecting the Rights and Interests of the Consumers/Subscribers against unfriendly market forces are also examined. It traced the different policies adopted at different times, to improve the industry’s wellbeing, the history of the Consumer protection forum, history of the Nigerian Communication Commission (NCC), its Regulatory Framework (NCC Act, 2003), its objectives, powers and functions. It also focused its academic beam light on the Rights of a Consumer, and protection offered to the Consumer under various Legislation like the 1999 Constitution, the Consumer Protection Council (CPC) and Service compact (SERVICOM). The challenges faced in excising their Rights under the NCC Act, 2003 and other Laws and Legislation are also discussed.

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