Journal of Education & Social Policy

Influence of Emotional Labour on General Health of Cabin Crew and Airline Ground Employees
Rithi Baruah, Dr Harold Andrew Patrick

Abstract
The purpose of this study is to examine the influence of emotional labour and its two forms – deep acting and surface acting on the general health of airline employees. Further, the study aims to find if there is any influence of emotional labour and its two forms deep acting and surface acting across demographics. The demographics that are included in the study are gender, age, marital status, and work tenure. This study adopts a quantitative research design. Survey forms are distributed among airline employees. A total of 295 airline employees participated in this study. Out of the 295 participants, 190 works as cabin crew and 105 as airline ground employees. The study finds that emotional labour does not significantly influence the general health of airline employees. Also, deep and surface acting do not show any significant influence on the general health of employees. The study reveals that emotional labour-deep and surface acting vary across demographics. The female employees experience more emotional labour than the male employees. Also the female employees engage in deep acting than their counterparts. The employees belonging to the age group of 31 to 35 years and with 11 to 15 years of work experience are seen to experience more emotional labour than their respective counterparts. This study has major implications in the HRM department of industries and also in Aviation Psychology in India. However, the study is not free of limitations. One of the major limitations is that the study only included airline cabin crew and airline ground employees and hence cannot be generalized to other population.

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